CRM-Customer Relationship Management solutions offer superior customer service. COMP has been using this solution for a long time to provide better support for all its clients, and it is also implemented by other users. This information system enables faster, better and more efficient services, connecting tens of thousands of companies with millions of their clients.
It is a web-based application that provides support and assistance to customers, whether it’s products or services. The support was realized through the following options:
- Ticket management – each registered user / client can send a ticket, or a request for solving some of his problems. At any moment, the user can see which of the support members has taken over his ticket, or who solves his request. Once his request has been resolved, the user receives a response to the sent ticket, both through the application and to his email address.
- Email – also enables direct email communication. Also, all that is recorded through the ticket, will also be recorded on the user’s email address.
- Live chat – Users will at any time have the opportunity to apply for online chat with some of the free support members.
- VOIP integration – There is the possibility of VOIP integration and free communication by phone
- Remote access – Provides the possibility of downloading a user’s screen by support members, which enables direct insight and intervention on the user’s computer.
If you are interested in using our CRM, feel free to contact us.
